Blue Diamond Machinery will comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) in the Privacy Act.
What kinds of personal information does Blue Diamond Machinery collect and hold?
Blue Diamond Machinery may collect personal information about you during our provision of goods and services to you, during your provision of goods or services to us or when you visit and browse our website. The kinds of personal information Blue Diamond Machinery collects and holds are:
(a) Contact information such as your name, company name, business street and postal address, telephone and facsimile number, email address and other personal contact details;
(b) Professional information including your position title and job responsibilities;
(c) Your interests in goods and services and past purchases;
(d) Your payment and delivery information and preferences for purchases; and
(e) Credit information, such as identification information, credit liability information including information about credit accounts and credit limits, repayment history information, details about credit defaults and credit eligibility information from a credit reporting agency and references.
How we collect personal information
Blue Diamond Machinery generally collects personal information directly from you when you:
(a) Provide us with an order for our goods or services;
(b) Agree to provide goods and services to Blue Diamond Machinery;
(c) Complete a credit application form with Blue Diamond Machinery;
(d) Complete a job application form with Blue Diamond Machinery;
(e) Request a quote from Blue Diamond Machinery;
(f) Provide us with personal information via telephone, email or face-to-face;
(g) Take part in our internal market research; or
(h) Complete a form on our website.
Blue Diamond Machinery may also collect your personal information from an information services provider, credit reporting agency or a publicly maintained record.
You may choose to deal with us anonymously or under a pseudonym where lawful and practicable (ie: provided we are still able to provide the relevant service or do business with you without that information). For example, it might not be practical to deal with you anonymously if we need to process a payment, deliver goods or services or send personalised communications to you.
Some information is automatically received and collected from you when you visit our website. We automatically receive and collect the name of the domain from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; the geographic location from which you access our site; and the Internet address of the web site from which you linked directly to our site. We use this information to monitor the usage of our site. All of the information we automatically capture provides us with the ability to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns.
In general, you can browse our website without revealing any personal information. In these circumstances, we may collect certain information about how you use the site which we use anonymously. However, once you register or otherwise voluntarily provide personal information to us, you are no longer anonymous to us.
How we use electronic mechanisms such as "cookies"
Why do we collect your personal information?
We collect, hold and use personal information that is reasonably necessary to conduct our business activities, to enable us to:
(a) Provide goods and services to you;
(b) Obtain goods and services from you;
(c) Maintain your contact details;
(d) Identify you and conduct appropriate checks, including credit checks;
(e) Undertake accounting, billing and other administrative activities;
(f) Identify and inform you of Blue Diamond Machinery goods and services that may be of interest to you;
(g) Recruit, manage, train and develop our employees and representatives;
(h) Conduct internal research on Blue Diamond Machinery’ website users’ demographics, behaviors and interests to enhance product development and customer satisfaction;
(i) Capture metrics on the number of visitors to our websites for use in server capacity needs.
Without this information, we may not be able to do business with you.
How will we use and disclose personal information?
Generally, Blue Diamond Machinery will use and disclose the personal information collected for the purpose for which it was provided to us, or related purposes which would reasonably be expected without your permission.
For example, we may use and disclose your personal information:
(a) To do business with you;
(b) To build our relationship with you;
(c) To provide you with goods and services and to send communications requested by you;
(d) For our internal and corporate group management, administrative, planning and marketing purposes;
(e) To obtain credit history information about customers;
(f) For debt recovery;
(g) To inform you of our goods and services that may be of interest to you and to send information about future events and promotions;
(h) To compile and report statistics using de-identified information.
Additionally, in the event of a re-organization, merger or sale, Blue Diamond Machinery may transfer all personal information we have collected from you to the relevant third party. Blue Diamond Machinery may also be required to disclose your personal information without your consent if the disclosure is:
(a) required or authorised by law;
(b) required in order to investigate an unlawful activity;
(c) required by an enforcement body for investigative activities; or
(d) necessary to prevent a serious and imminent threat to a person's life, health or safety, or to public health or safety.
We may need to disclose your personal information to others who help us to do business with you. Those people may include:
(a) Our suppliers and contractors;
(b) Network operators;
(c) Financial institutions;
(d) Our employees, members of our corporate group and service providers;
(e) Other organisations with your consent; and
(f) Debt collectors when payments are overdue.
We will use reasonable endeavours to ensure that the disclosure is on a confidential basis and that these organisations comply with the APPs.
Generally, Blue Diamond Machinery will retain your personal information within Australia. However, on some occasions Blue Diamond Machinery may disclose personal information to overseas recipients to enable us to provide goods and services and for other management purposes. Recipients of such disclosures are likely to be members of our corporate group located in Indonesia, United Arab Emirates, South Africa, New Zealand and the United States of America. Blue Diamond Machinery will take steps reasonable in the circumstances to ensure that the overseas entity does not breach the APPs in relation to the information or is bound by a substantially similar privacy law or scheme to the APPs unless you consent to the overseas disclosure or it is required or permitted by law.
Blue Diamond Machinery may use or disclose some of the personal information collected for the purpose of direct marketing or to advise you about our products or services that may be of interest to you. By submitting your personal information to us, you consent to us using your personal information for direct marketing purposes. You may request not to receive any direct marketing material from us by following the prompts on any direct marketing material sent to you or by electing to opt out by contacting us as noted in the Contact section below.
How we store and manage personal information
Blue Diamond Machinery takes all reasonable security measures to ensure that your personal information is adequately protected from loss, unauthorised access, destruction, misuse, modification or disclosure. Blue Diamond Machinery holds personal information in both electronic and hard copy forms in secure premises and databases.
Blue Diamond Machinery maintains physical security over its paper and electronic data stores, such as locks and security systems. Blue Diamond Machinery also uses computer and network security technologies such as firewalls, intrusion prevention software, antivirus software, external email filtering and passwords to control and restrict access to authorised staff for approved purposes and to secure personal information from unauthorised access, modification, disclosure, misuse and loss. To prevent unauthorised access or disclosure, to maintain data accuracy and to ensure the appropriate use of the information, we use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data, such as financial information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
However, please be aware that there are inherent risks in transmitting information by use of the Internet and other online transmission systems and that we cannot guarantee the security of information transmitted in this way.
Blue Diamond Machinery will destroy or de-identify personal information when we no longer need it, unless we are permitted or required by law to retain the information.
Access and correction of personal information
You have a right to request access to your personal information held by Blue Diamond Machinery and to request its correction. Blue Diamond Machinery will grant you access to your personal information to the extent required by the Privacy Act and the APPs. We may refuse access in circumstances set out in the APPs and will provide you with reasons as to why access was refused.
If you believe that the information we hold about you is inaccurate, out of date, incomplete or misleading, you may request us to correct the information. We will take such steps as are reasonable in the circumstances to correct the information where appropriate.
To request access to or correction of your personal information, please contact us in writing as noted in the Contact section below. You must provide as much detail as possible regarding the business entity, department or person to whom you believe your personal information has been provided, and when. This will allow us to process your request faster. You may be asked to verify your identity. We may charge you a reasonable fee for retrieving, copying, or allowing access to the requested information.
Blue Diamond Machinery is committed to protecting the privacy needs of children (persons under the age of 18) and encourages parents and guardians to take an active role in their children's online activities and interests. We ask that children do not submit any personal information to us via our website. If you are under the age of 18, you should only use this website in conjunction with, and under the supervision of, your parents or guardians.
Contact, complaints and further information
Our Privacy Compliance Officer will investigate any complaints and may ask you to put your complaint in writing. We will endeavour to respond to your written complaint within 30 days of receiving the written complaint. When this is not possible we will contact you to provide an estimate of how long it will take to handle the complaint. If you are not satisfied with our response or resolution of the complaint, you may refer the complaint to the Office of the Australian Information Commissioner.
Your rights in the Privacy Act to access and correction of personal information operate alongside and do not replace other informal or legal procedures by which an individual can be provided with access to, or correction of, their personal information, including the Freedom of Information Act.
To find out more about your privacy rights, we recommend that you visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au/privacy.