Mechanical Technician
Works in Blue Diamond Machinery workshop and customer sites as necessary. Carry out pre-delivery and upfit of Blue Diamond products as specified and IAW relevant Australian Standards and applicable regulations. Oversee the cycle of predelivery and commissioning procedure in readiness for dispatch to customers and/or internal departments. Carry out fault diagnosis and repairs for mechanical problems across Blue Diamond and customer owned equipment, with the primary focus on Blue Diamond Rental Equipment.
Role Information
Position Description
Person Specification
Main Tasks
- Carry out on-hire/off-hire procedures for Blue Diamond Hire equipment.
- Inform management of maintenance/repair requirements of Blue Diamond Hire equipment to maintain high levels of equipment readiness and increased uptime when on-hire.
- Carry out mechanical commissioning works IAW with company procedures.
- Carry out mechanical and low voltage (12/24VDC) works and upfit of components on new/used company products as required.
- Servicing of customers equipment in workshop and on client’s site.
- Carry out service, diagnostics and repairs to petrol and diesel powered generator, lighting towers and air compressors.
- Maintain a high standard of cleanliness in and around the work environment
- Provide leadership to trade assistance and apprentices.
- Loading, unloading and relocation of products using a forklift or other manual handling equipment;
- Take reasonable steps to avoid quality control issues;
- Consult with tradesmen/supervisor/manager regarding changes to work scope and provide appropriate information to management;
- Comply with company policies, procedures and guidelines and takes corrective action when necessary in the performance of daily tasks;
- Undertakes other tasks as directed or that may develop due to the changing aspects of the role.
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Customer Service;
- Maintain proactive, dynamic and effective communication with customers at all times.
- Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business.
- Maintain proactive and effective communication with the sales, parts and workshop team, administration and management.
The above list is not exhaustive and the role may change to meet the overall objectives of the company.
Other Duties
- Fulfil other duties as required by management and other department personnel as requested/required.
Desired competencies
- Willingness to learn, accept change/ideas, communicate and accept personal responsibility for quality of work performance.
- Customer focussed and is aware of and concerned for the needs of Internal and External Customers and Suppliers
- Positive approach to change.
Qualifications and/or required qualities
- Good working knowledge of and experience with Blue Diamond Machinery products, parts and services.
- Hold an appropriate mechanical based trade
- Excellent communication, customer service and sales skills.
- Professional telephone manner.
- Driver’s license
- Forklift license desirable.
- First Aid qualifications desirable.
Experience
- Experience in mechanical fitting and fabrication.
- Experience in engine servicing, diagnostics and repair.
- Sound understanding of power generation, controls and systems.
- Possess sound organisational skills and the ability to carry out responsibilities effectively and efficiently. Be able to meet deadlines in a timely manner.
- Physically mobile and reasonable level of fitness
Skills & competencies
- Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face. Be attentive and sensitive to customer requirements and needs by adopting and maintaining a diligent attitude to work practices
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties in an efficient and timely manner. The ability to work autonomously/unsupervised
- Safety: Comply with all safety policies, practices and procedures at all times. Promote adherence to all internal safety requirements as indicated in the Blue Diamond Machinery Occupational Health and Safety Policy. Ensure adherence to all safety requirements as outlined by the customer. Regularly inspect work areas and identify hazards. Report any breaches or concerns on health & safety matters to your Manager.
- Policies & Procedures: Comply with Quality Policies and Procedures. Take responsibility for security of plant and equipment, loose tools, motor equipment and vehicles. Be attentive and sensitive to customer requirements and needs by adopting and maintaining a diligent attitude to work practices. Adhere to the Blue Diamond Machinery Handbook.
Personal attributes
- Professional approach
- Excellent communication skills and professional phone manner
- Positive approach to change
Other
- A clean driving licence is required for this role. As our vehicles are manual, a manual licence is also required for this role